Refund policy
30-Day Return Window
We stand behind the craftsmanship, comfort, and durability of our footwear. You have 30 calendar days from the date of delivery to request a return or refund for your purchase.
Return Eligibility & Footwear Trial Guidelines
To qualify for a return and full refund:
• Footwear MUST be unworn outdoors, free of sole scuffs, dirt, creasing, or internal odor, and tried on strictly on clean carpeted surfaces.
• Shoes and boots MUST be returned in their original, undamaged branded shoe box with all protective tissue, laces, dust bags, and brand tags included.
• Shoe care liquids, insoles, or socks MUST remain unopened, unused, with factory seals or hygienic tags intact.
• Proof of purchase (order confirmation email or order number) is required for all return requests.
• Manufacturing defects (such as sole detachment, torn stitching) or items damaged during transit upon unboxing are eligible for a 100% full refund or immediate free replacement.
Non-Returnable Items
• Shoes or boots showing signs of outdoor wear, dirty outsoles, creased uppers, or missing original shoe boxes.
• Opened shoe care sprays or used insoles.
• Clearance or final sale items clearly marked as “Final Sale” at checkout.
Free Returns & No Restocking Fees
We offer free returns on all eligible unworn and unused items. We provide a prepaid return shipping label at no cost to you, and zero restocking fees will be deducted from your approved refund amount.
How to Initiate a Return
1. Email support@aadcshoes.shop with your original order number, reason for return, and photos showing the clean condition of the outsoles and intact shoe box.
2. Our customer service team will issue a Return Merchandise Authorization (RMA) and a prepaid printable return shipping label within 1-2 business days.
3. Pack the shoe box securely inside a sturdy outer carton (do not attach shipping labels directly to the original shoe box) to prevent transit damage.
4. Affix the prepaid label to the package and drop it off at the designated carrier location.
Return Address
Please ship all authorized returns directly to our operational center:
aadcshoes
1309 W 24th St #A
Houston, TX 77008
United States
Refund Processing
Once your returned item is received and inspected at our Houston facility to confirm unworn condition and complete original packaging, your refund will be processed within 1-2 business days. Refunds will be credited to your original payment method (Credit/Debit Card or PayPal). Please allow an additional 7-10 business days for your banking institution to post the credit to your account.
Exchanges
We do not currently offer direct exchanges. If you wish to select a different shoe size, width, or colorway, please return your unused original item for a full refund and place a new order on our website.
Damaged or Defective Products Upon Delivery
If your order arrives damaged or defective, please contact support@aadcshoes.shop within 7 days of receipt with photos demonstrating the issue. We will issue a full refund or ship a replacement unit immediately at no extra cost.
Contact Us
For questions regarding returns, email support@aadcshoes.shop or call +1 (346)-412-5296.